Prayer Line Crisis Monitor Specialist – Associate (Work From Home)

Website Billy Graham Evangelistic Association

Department Detail – The Donor Ministries Department at BGEA works to cultivate meaningful, long-term relationships with ministry supporters and to identify, develop, and deepen new relationships with prospective ministry partners. The goal of the department is to grow a strong base of support for decades to come. The department includes a core office staff and a regionally based field team who collectively serve the individuals, families and foundations that support BGEA with their gifts and prayers. Through special events, personal visits, and mailings, the field team shares the work, impact, and needs of the ministry with existing and prospective ministry partners. Included in the department is the Billy Graham Christian Response Center whose staff daily respond to phone calls and email correspondence, providing ministry information and answering spiritual questions with biblical insight and direction. The Prayer Line ministry operates 24 hours a day, 7 days a week, where spiritually trained representatives and volunteers answer calls for prayer and present the Gospel. TVTM supports phone call responses to Billy Graham Classic TV programs.

Job Summary – Serves Prayer Line team by providing support and direction to volunteers and staff members taking prayer line calls, while passing escalated caller situations to the proper authorities.

Ministry Requirements

  • Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
  • Faithfully upholds BGEA in prayer
  • Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
  • Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
  • Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Essential Duties and Responsibilities

  • Assist with monitoring Call Volume on the Prayer Line, including monitoring live reports, phone status, and pass word assistance
  • Monitor all Prayer Line communication channels, being prepared to take any escalated caller situations and handle or pass along to the proper authorities.
  • Working with team, provides care and support to volunteers through phone and email communication, being prepared
  • Reviews Facebook post requests for emergency escalations.

Marginal Duties and Responsibilities

  • Performs other duties as assigned

Job Specifications

Skills and Knowledge

  • Bachelor-level degree desirable.
  • Minimum of two (2) years’ experience in project management/volunteer management preferred.
  • Excellent written and verbal communication skills.
  • Ability to communicate clearly and concisely.
  • Strong interpersonal and professional communication skills.
  • Strong computer and software skills, including experience with Word, WordPress, Excel, PowerPoint, Publisher, and
  • Strong computer and software skills, including experience with Word, WordPress, Excel, PowerPoint, Publisher, and Outlook, and ability to learn new software programs.
  • Ability to multi-task.
  • Ability to give and receive constructive feedback effectively.
  • Ability to work as a team member and take direction.
  • Ability to work with initiative and with minimal supervision.
  • Ability to plan and make decisions.
  • Ability to be flexible with shifting priorities.
  • Demonstrated spiritual maturity and wholehearted commitment to BGEA’s Statement of Faith, procedures, and practices.

Physical/Mental Demands

  • Ability to prioritize and track multiple projects.
  • Ability to adapt quickly to changing priorities and needs, and to respond in a timely to necessary changes.
  • Ability to complete tasks quickly and thoroughly against deadlines.
  • Ability to function as a team player.
  • Detail orientation.
  • Ability to maintain confidentiality.
  • Ability to work with individuals of varied cultural backgrounds.

Working Conditions

  • Work is typically performed in a remote environment
  • Work will involve frequent interruptions and distractions.
  • Nights (including third shift) and Weekends are required
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