Patient Accounts Support Specialist – $20 – $25 an hour (work from home)

Website SleepQuest Inc.



Build customer relationships and service their accounts:

  • Answer inbound calls, emails and escalated inquiries from patients regarding their open balance and provide excellent customer service
  • Negotiate and enroll patients in payment plans
  • Manage tasks in Brightree (medical billing software)
  • Post patient payments and refunds
  • Monitor accounts receivable dashboard

Review and collect patient payment details:

  • Conduct research to provide a quick and proper resolution for patient accounts
  • Participate in 3-way calls when an insurance company and patient regarding Explanation of Benefits (EOB)
  • Review and confirm payment details and options
  • Make outbound collection calls to patients with past due balances or refund credits due
  • Contact patients if their account is flagged on our cloud-based accounts receivable dashboard.

Develop expertise in clarifying Coordination of Benefits (COB):

  • Educate patients on their Coordination of Benefits (COB)

Job Type: Full-time

Pay: $20.00 – $25.00 per hour

JOB URL: https://www.indeed.com/viewjob?jk=1ebd3c31e62f3e67

To apply for this job please visit www.indeed.com.

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