Draper James, Reese Witherspoon's Lifestyle Brand, is hiring a Part Time Customer Care Associate!
We’re all about Southern hospitality at Draper James, and we’re looking for a superstar to support our customers with grace and charm! The Customer Care Associate will help serve our customers through all stages of their Draper James shopping experience.
As an employee of Draper James, you will be a member of a dynamic and innovative company that prides itself on quality product, attracting premiere talent, and creating an exceptional shopping experience. We value grace, charm, and sophistication.
This is a part-time, remote position (expect 10-20 hours a week). Hours will flex up and down each week depending on ticket volume and employee availability. Some weekend work may be required.
- Delivering courteous, top notch customer service via email, phone, and chat
- Assisting the operations team with order and logistics processes
- Knowing our products, policies, and promotions inside and out to better answer customer questions
- Identifying consistent trends in customer questions and feedback to escalate accordingly
Our Perfect Candidate:
- Has excellent written and verbal communication skills
- Can quickly and thoroughly solve problems for customers when deliveries, transactions, and experiences don't align with customer expectations
- Appreciates prints, silhouettes, and helping our customers find the perfect piece of Draper James for their closet or home!
To apply for this job please visit draperjames.com.