Panera Hiring Guest Care Specialist – Work From Home ($15.95 an Hour)

Website Panera Bread

Panera is looking for enthusiastic Guest Care Specialists. To our customers, our Guest Care team is the voice of Panera Bread. We advocate for the success of our guests by engaging with them through their channel of choice (phone and email), while providing industry-leading customer care, technical support, and order assistance.

What does a day in the life of a Guest Care Specialist look like? Having empathetic and authentic conversations with customers while resolving any issues they may be experiencing and take great notes to ensure their voices are heard. Our lines of business are constantly expanding every day – a few of our lines of business include (but are not limited to) the MyPanera Loyalty program, application support, and experiences our customers have with our bakery-cafes.

Why us? We offer the opportunity to advance a customer-centric career while working from home. We take the development of our people seriously. We are authentic, warm, and human – no robots need apply.

This position starts at $15.95/hour. The open availability hours for this position are 7am-7:15pm CST (40 hours/weekdays and 1 day required a weekend).

Currently we are offering work from home opportunities outside or within proximity to our Support Center, located in Sunset Hills.

This job is for you if you:

  • Can remain calm and composed in a busy, fast-paced environment.
  • Are comfortable using multiple online tools simultaneously.
  • Possess excellent communication skills (both written and verbal).
  • Can remain motivated and focused while working from home on your own.
  • Are comfortable with change and thrive in an atmosphere that fosters innovation.
  • Are empathetic and kind but can also be assertive when needed.


  • 2+ years of experience in a contact center and/or in a position communicating directly with customers.
  • High school diploma or GED.
  • Ability to type 40+ words per minute without spelling or grammatical errors.
  • Ethernet (wired) internet connection.
  • Home internet is cable or fiber. No satellite or DSL.
  • Laptop connection to network is wired, not wireless
  • Employees with chronic tech issues will be required to upgrade their ISP or work in the office full time.
  • Quiet place within the home to work with no distractions.

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