Training classes begin May 31st and June 13th!
HSN and Cornerstone Brands Customer Order Specialists answer inbound customer calls in a fast-paced environment. Working at home, our Shared Workforce Specialists problem-solve to assist our customers efficiently and effectively.
Apply directly to our careers site https://bit.ly/33t7Dde
· Starting rate is $14.00/hour.
· Automatic increases in pay every 6 months for 2 years resulting in $16.00/hour (after 24 months).
· Benefits: full time, Customer Order Specialists are benefit eligible beginning on day one of employment. Our benefit options include medical, dental, and vision coverage, paid time off, a 401K savings program, an enhanced parental leave program, generous team member discount across our entire family of brands, and more!
Life as a Customer Order Specialist
Assist HSN and Cornerstone Brands customers
Busy day handling a high volume of customer inquires
Assist customers with questions while personalizing the experience for each caller
Calls may include placing orders or samples, tracking orders, processing customer credits, analyzing account data, etc.
Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands
The Right Candidate
· Problem solves and de-escalates unique situations while sustaining a high-paced call volume
· Learns and works in a virtual environment with a set schedule and structured day
· Effectively communicates with a variety of customer styles, peers, and leaders
· Multitasks with ease and navigates multiple systems and screens while assisting customers
· Can sit for long periods of time
· Adheres to HSN/Cornerstone Brands computer system requirements
· Troubleshoots own technical problems (in partnership with IT when needed)
· Available to work weekends, holidays and additional hours as required
· Resides in Allen, Ashland, Crawford, Defiance, Erie, Fulton, Huron, Lorain, Lucas, Medina, Ottawa, Paulding, Putnam, Richland, Sandusky, Seneca, Van Wert, Wayne, Williams, Wood, or Wyandot county
Our Work at Home Team Members need to maintain the necessary system requirements to ensure a great experience for our customers. While a full specification list will be provided after your interview, here are a few key items:
Self-provided computer or laptop, running a Microsoft Operating System, operating on Windows 10 and not older than 3 years
Headset compatible with HSN and Cornerstone Brands specifications (HSN and Cornerstone Brands reimburses $75 for headset.)
Dedicated telephone line hardwired into wall jack or internet modem
High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option
Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
Your HSN and Cornerstone Brands career includes two paid training periods where full attendance and participation is required through the duration of the training. Training schedule and working schedule post training will differ.
· Week 1 – 17
o Orientation and HSN Order Services Training, concluding with taking live calls with peer and trainer support
· Week 17 -21:
o Cornerstone Brands Order Service Training, concluding with taking live calls with peer and trainer support
· Week 22 – Onward:
o Working Selected Work Schedule taking both HSN and Cornerstone live calls.
Job Type: Full-time
Pay: From $14.00 per hour
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Tuition reimbursement
- Vision insurance
- Work from home
- 8 hour shift
- Weekend availability
- Bonus pay
- Do you live in live in one of the following Ohio counties: Williams, Fulton, Lucas, Defiance, Henry, Wood, Sandusky, Ottawa, Paulding, Van Wert, Allen, Putnam, Seneca, Wyandot, Hancock, Crawford, Richland, Huron, Erie, Ashland, Wayne, Medina, or Lorain County?
- Are you able to support an at home phone number with an area code of 567, 419 330, 440, or 234?
- High school or equivalent (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: One location
JOB URL: https://www.indeed.com/viewjob?jk=3f96d1b1b88e9f1a
To apply for this job please visit www.indeed.com.
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