MyChart Service Desk Agent | $17/hr-$18.25/hr | Work From Home
Website CTG
CTG is seeking remote MyChart Customer Support Representatives to support patients with activating their accounts, resetting passwords, and navigating the MyChart Portal.
This is a remote role.
Shift: Must be available for any shift, must be available overnights and weekends
Pay Range: $17/hr-$18.25/hr
Full-time roles available offering paid time-off and benefits.
JOB OVERVIEW
The Customer Support Representative (CSR) will serve as the first point of contact for CTG’s customers by receiving ACD phone calls, answering inquiries reported via chat, and addressing tickets submitted via in-basket or other methods. The CSR connects well with customers and clients while striving to achieve acceptable performance metrics. They will also use all available knowledge base resources to fully troubleshoot and resolve whenever possible. The CSR may also share knowledge base maintenance responsibility.
REQUIRED SKILLS
- Previous experience working with an EHR (Electronic Healthcare Record) systems preferred
- Previous experience working in a healthcare setting as either a medical assistant or central scheduler preferred
- Strong PC skills and can provide relevant examples of PC troubleshooting
- Previous call center experience preferred
- Bi-lingual with Spanish a plus
- Previous experience working in a high volume, fast paced role
- Strong interpersonal skills
- Good understanding of website navigation
- Good communication skills
- Previous experience working from home a plus
- 1 year supporting MyChart a plus
EDUCATION
- Minimum, High School diploma or GED
OTHER REQUIREMENTS
Your work from home office must be in a quiet, secluded are of your home that is free of any background noise at all times. Background noise includes, but is not limited to, children, animals, music, TVs.
You must have the ability to directly connect to your laptop to your home internet router with a networking/Ethernet cord.
In the event you experience a power or internet outage, you must do your best to find an alternative location that is private and quiet to continue working from.
TRAINING
Training can take 3-7 days to complete, Training lasts 8 hours a day and usually occurs between 8 am and 6 pm EST (this could change based on your availability). Your final training schedule will be solidified after you are hired. Please note that your training schedule may differ from the shift you are hired to work.
URL: https://careers.ctg.com/na/jobs/11296/job
To apply for this job please visit careers.ctg.com.
