Missing Bill Research Clerk – Part-Time – Work at Home

Website Cass Information Systems, Inc

The Missing Bill Research Clerk  – Part-Time investigates potential missing telecom bills in accordance with department procedures by analyzing payment history and when necessary obtaining copies of bills to ensure timely processing.


  • Researches potential missing telecom bills by reviewing payment history and the status of previous payments to determine whether further action is required on vendor notices.
  • Contacts vendors via telephone to acquire copy of missing bills, verifying billing address and ensuring any payments have been applied to the proper account.
  • Negotiates a date extension for missed payments or arranges alternative solutions to avoid client’s telecom service shut-off and also negotiates for removal of late fees and penalties assessed to the account.
  • Prepares and provides written correspondence to the vendor regarding payment details as deemed necessary to resolve the possibility of service shut off.
  • Interacts with vendors and other internal research departments to answer questions and to resolve account and billing discrepancies.
  • Organizes daily work within the termination research and missing bill databases, utilizing department standards and procedures in prioritizing and identifying the most critical research items.
  • Provides and maintains concise documentation of research, as per department guidelines.
  • Provides and maintains accurate production task time sheets and updated departmental standards and procedures.
  • Performs research related to telecom termination notices and updates vendor addresses, as needed.
  • Attends periodic in-house training sessions and department meetings.
  • Other duties as assigned.


  • Ability to effectively communicate and maintain a positive composure.
  • Possess good interpersonal skills.
  • Well-developed organizational skills to handle multiple tasks simultaneously and prioritize work.
  • Must have a computer or laptop with internet access.
  • Good analytical and problem-solving skills.
  • General knowledge of various Microsoft applications.
  • Ability to occasionally work in office when requested.
  • High school diploma or equivalent required.
  • 6 months of previous telephone experience normally acquired working in a customer service or collection position or equivalent work experience.
  • General knowledge of the principles and practices of the telecom billing process, preferred.

    JOB URL: https://recruiting2.ultipro.com/CAS1016CAIS/JobBoard/d0c782d5-c188-485a-b21d-72090cb86410/OpportunityDetail?opportunityId=0ead5422-f3ab-433a-bcfb-647966d2edfe&postingId=0182a183-18f3-4bfc-8b61-7d1d118a24fe

To apply for this job please visit recruiting2.ultipro.com.


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