- Resolve customer complaints in a prompt and proficient manner.
- Assist customers with order, account and billing questions via email, chat, text support and phone support.
- Represent Jane positively and professionally- Customer Support is the internal voice of Jane!
- Work full time; Monday through Friday, some weekends and holidays – required.
- Must have 1-3 years experience in Customer Support or similar experience.
- Must have at least a High School Diploma. Additional schooling is preferred.
- Must possess strong communication skills, both written and verbal. Including proper grammar, spelling, and punctuation.
- Great people skills—after all, you will be working directly with people on the daily.
- Able to multi-task in a fast-paced environment and prioritize effectively
- Ability to pay close attention to detail. Did you catch that?
- Ability to contribute to and work well within a team; because there is no I in team, right?
- The ability to create professional personalized responses to our customers.
Benefits and Perks
- Comprehensive benefits and perks include Flex PTO, 401k match, HSA employer contribution, Paid parental leave, Employer-sponsored life and disability insurance, Employee assistance program, Financial advisement
- A remote and flexible work environment, Apple Fitness, Virtual lunches, In-office pantry, Holiday gifts, Birthday gifts, Company events, Company anniversary, Company swag, Health & wellness perks, Employee referral award program, and more!
JOB URL: https://jobs.lever.co/jane/0f98a606-fb0c-426b-8522-1a6665e12c58
To apply for this job please visit jobs.lever.co.
MONEY MAKING IDEAS RIGHT NOW
1. PAIDVIEWPOINT - I've already made $770 in 2022! Fun, short surveys.
2. NEILSEN APP - Paying $50 per device, up to three devices for downloading their app!
3. CREATE PUZZLE BOOKS - Puzzle books sell like crazy on Amazon. Cash in!
4. ACOP - Earn taking surveys! Open to many countries. USA, Canada, UK, Germany and France.