Hiring for Work at Home Retail Phone Support (Paid Training and Benefits)

Website ContactUS, LLC

ContactUS Communications based in Columbus, Ohio is expanding our Work at Home program.
You must have your own computer/laptop, Pass a speed test for high speed internet, ethernet cord, high quality headset with a microphone and a quiet work space. You also must be 18 with a HS Diploma or GED
Training is for 1 week, followed by 1 week of nesting. The training times are either 12p-8:30p EST or 1:30p-10p EST. 100% Attendance during training is required. The production hours for work schedules after training are late afternoon, evenings and weekends. There is an opportunity to work a part-time shift in the evening AFTER training is complete. Please let your recruiter know your availability.
If you are interested and want to schedule a phone interview with one of our recruiters, please feel free to add yourself to our calendars by clicking this link: ContactUs Bookings .
What a typical day looks like:
  • Input information from interactions into customer management system.
  • Handle incoming calls from customers
  • Look up product information to provide answers and recommendations.
  • Explain products in a clear and professional manner.
  • Obtain and examine all relevant information to assess validity of complaints.
  • Quickly assess customer needs and proactively provide solutions.
  • Consistently use sale approach and techniques based on product.
  • Refer unresolved customer grievances to designated departments.
  • Comfortable using PC platforms, Microsoft Office
  • Ability to type 25 wpm or greater
  • Friendly, Energetic and personable attitude
  • Excellent verbal and written communication skills
  • Excellent troubleshooting skills
  • Flexible team player with ability to execute duties efficiently
  • Reliable and conscientious
  • Good organizational skills and work habits
  • Ability to work alone with minimal assistance
  • Flexible schedule including evening and weekends up to midnight
  • Ability to be flexible and quickly adapt to changing business need
Benefits include:
  • Paid Time Off
  • Paid Training
  • Medical/Dental/Vision Insurance
  • 401K Plan
  • Opportunity for advancement
  • Competitive starting wage
  • Work in the comfort of your home

    JOB URL: https://www.indeed.com/viewjob?jk=7a29293623363f27

To apply for this job please visit www.indeed.com.


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