Hiring Customer Support Advocate (Part Time-Weekends) Work From Home

Website Pinger



Pinger is seeking a Customer Support Advocate to help manage Pinger’s growing user base and provide a positive experience to users in need of help with their applications. The Customer Support Advocate will be responsible for responding to users’ needs through a variety of communication channels including email, chat, and SMS. All managed through our CRM tool, Zendesk. This role is part time, either Saturday-Sunday 2pm-10pm PST or Thursday – Sunday 6pm-10pm PST

The responsibilities for the role include, but are not limited to:

  • Managing and responding to support requests through Pinger’s support system
  • Engaging users to understand their support needs and resolve issues reported to the support team
  • Analyze, monitor, and respond to user complaints and reviews of Pinger applications
  • Collaborate with multiple departments within Pinger to ensure a continued quality experience for the user base
  • Create and modify support processes in an effort to deliver the best possible customer service experience

Requirements

  • Basic knowledge of mobile operations software. Particularly, iOS and Android
  • 1-3 years of customer service experience
  • Strong verbal and written communication skills
  • Enthusiasm for working in a fun and hard-working startup culture
  • Remote work experience preferred but not required
  • Ability to be resourceful and self-motivate

    JOB URL: https://jobs.jobvite.com/careers/pinger/job/olwhcfw4?__jvst=Job%20Board%20&__jvsd=

To apply for this job please visit jobs.jobvite.com.

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