Hiring a Member Services Associate – Work From Home

Website Motus

Motus is looking for a people-oriented Customer Service professional to join the team as a Member Services Associate. You will learn the foundation of our business model by serving as the front-line to our customer base and work towards becoming an expert on Motus’ suite of products to provide support to our end-users via phone, email, and web chat.

This role will provide you with the opportunity to kickstart your career in a high-growth Software-as-a-Service organization, work with a tightknit team, and help make work-life better for customers across every industry and state. Along with supporting our end-users you will also have the opportunity to work cross-functionality on projects  where you’ll learn the business from the ground up, gain insight into the critical functions of a Software-as-a-Service (SaaS) company, build transferable skills, explore professional interests, and discover where you can have the greatest impact.

If you’re interested in pursuing a career at a tech company, but aren’t exactly sure where to start or what you want to do and you have a positive and tenacious attitude, exemplary communication skills, and a collaborative, team-oriented spirit, this is the role for you.

Position Duties:

  • Resolve and respond to end-user requests and issues of varying complexity via phone, email, and webchat efficiently and effectively
  • Delight end-users with a positive, customer-centric approach to question and issue resolution
  • Manage, monitor, and record all customer cases, case updates and ongoing tasks in the Motus ticket management platform.
  • Review and process customer forms and documentation
  • Serve as Subject Matter Expert (SME) on Motus products and Member Services tasks and processes
  • Liaise with the Product, Customer Care, and Enterprise Account Management teams as necessary to ensure proactive and timely resolution of end-user issues
  • Participate in projects across business units

Desired Skills and Characteristics:

  • 0-3 years of customer support experience, preferably in a B2B, SaaS environment
  • Exemplary verbal and written communication skills
  • Fluent in Spanish and/or French (read, speak, and write) a plus
  • Experience with Zendesk a plus
  • Commitment to service excellence
  • Ability to articulate complex and technical concepts
  • Positive, adaptable attitude and enthusiastic presence
  • Strong team player and commitment to get the job done, no matter how big or small
  • Strong sense of urgency and the ability to prioritize and meet tight deadlines
  • Ability to be flexible in providing support during high volume times
  • Attention to detail and strong organizational skills
  • History of excelling in collaborative team environments
  • Unrelenting drive for success—for yourself and your team
  • Creative, analytical thinker who loves solving problems
  • Proficient in Microsoft Office Suite
  • Ability to work independently in a remote work environment

    JOB URL: https://www.motus.com/join-our-team/job-opening/?gh_jid=4667056

To apply for this job please visit www.motus.com.


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