Hiring a Housing Assistance Support Specialist – Remote – $15/HR

Website Inktel Contact Center Solutions



We are seeking Inbound Customer Service Representatives that have a passion for providing service excellence. At Inktel, we are driven by our passion for people: Our clients, their customers and our amazing team of service representatives!

This is a long term 1099 Contractor role with no end date.

Pay: $15.00 per hour

Start Date: Sept. 12th, 2022

Schedule: Available Monday – Friday from 8 AM – 7 PM. Min 32 hours per week with 8 hour shifts.

RESPONSIBILITIES:

  • Receive and respond to inbound client inquiries via phone or web chat while updating internal computer applications and systems
  • Use available tools, knowledgebase, and communication skills to effectively research and transmit accurate information with a goal of resolving the Client’s reason for contact in one call.
  • Verbally de-escalate and handle difficult Client situations.
  • Take ownership in assisting, researching, resolving, or escalating Client issues.
  • Understand detailed policies and procedures and explain these to the Client in a manner which is easily understood.
  • Utilize multiple systems to access Client information, research issues, educate and solve the Client’s reason for contact.
  • Accept and implement Quality and Performance Management Coaching / Feedback.
  • Handle and hold secure confidential and sensitive Client information.
  • Diligently and accurately document Client records and cases.

QUALIFICATIONS:

  • High School Diploma or GED preferred.
  • Proficiency in Microsoft Office, Contact Center applications, quality monitoring tools and applications, center reporting tools and technologies.
  • 1 or more years of relevant Contact Center experience.
  • Proficiency with learning new technology and system applications. Excellent computer navigation and data entry skills
  • Strong communication skills and solutions orientated
  • Must demonstrate excellent voice quality, inflection and present a professional, courteous, patient demeanor and the ability to maintain a confident, friendly and helpful tone in conversation.
  • Bilingual in English/Spanish is a plus.

REQUIREMENTS (TECHNICAL & OTHER)

  • Each Inktel at Home Client Care Representative will be required to provide their own equipment:
  • Windows 10 PC (no Macs or Chromebooks)
  • Two Monitors (or one laptop and one monitor)
  • Hardwired Internet Connection
  • Internet Speed: 10mbps download, 6mbps upload
  • USB Headset with microphone and volume control
  • Integrated or USB webcam
  • Additional requirements listed below
  • Work from Home PC and Network must meet or exceed Minimum Specifications to all Contact Center Applications.
  • Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in a Work at Home Contact Center environment.
  • Compliance with company attendance standards.

MINIMUM PC REQUIREMENTS.

CPU Speed

  • Dual Core 1.2 GHz or better
  • Intel Core i3 or AMD Ryzen 3 or better

Hard Drive

  • 40 GB or more of available space
  • 100 GB or more of total space

Memory

  • 4 GB of RAM minimum
  • 8 GB or RAM or better is preferable

Operating System

  • Windows 10 Professional (No Macs or Chromebooks)
  • Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro
  • Two (2) available USB 2.0 or greater ports

MINIMUM MONITOR AND ACCESSORY REQUIREMENTS.

Dual Monitor

  • 1280 x 1024 (SXGA) screen resolution
  • 1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone

  • JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function

Camera

  • Integrated or USB Camera

MINIMUM SOFTWARE REQUIREMENTS.

Google Chrome**

  • Latest version of Google Chrome for Windows

MINIMUM INTERNET CONNECTIVITY REQUIREMENTS.

Standard Connection / Speed

  • Hard-wired connection (no wireless)
  • Minimum 25 Mpbs download / Minimum 6 Mpbs upload
  • Internet connection must not be shared with more than 3 devices in the same location

Maximum Latency Threshold

  • 120 milliseconds (ms)

Job Types: Full-time, Contract

Pay: $15.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift

COVID-19 considerations:
Inktel Follows CDC guidelines

Education:

  • High school or equivalent (Required)

Experience:

  • Customer Service: 2 years (Required)

Work Location: Remote

JOB URL: https://www.indeed.com/viewjob?jk=767affff3d3fd50e

To apply for this job please visit www.indeed.com.

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