Hiring a Customer Service Rep – Equipment Provided – Work From Home

Website BlueTriton Brands



Job Description

Our Remote Customer Service Representative (CSR) is a vital part of the growth and success of our business! The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns. Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience

Reporting Location:
Remote (may need to come to our Tampa location to pick up equipment before first day)
Schedule:
Monday – Friday from 12:00 pm to 9:00 pm
Open availability to work Saturday or Sunday (rotational)
Compensation:
Starting at $15.66 per hour (overtime after 40 hours) paid bi-weekly
$500.00 per month bonus opportunity (based on performance)

Excellent BTB Benefits:
Medical, dental, vision, prescription, life insurance, short-term and long term disability, paid vacation, paid time off and much more!

What you’ll do daily:

  • Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service, diagnosing customer needs and concerns
  • Handle difficult customer calls in a courteous and professional manner
  • Correctly enter information into our Customer Relationship Management (CRM) system according to the customer’s needs and/or concerns
  • Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
  • Display exceptional decision-making and problem solving capabilities to take immediate action on all calls
  • Achieve monthly sales/product education goals by making recommendations from out healthy hydration portfolio
  • Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers

Qualifications

Requirements:

  • High school diploma or GED
  • Minimum of 1 year previous customer service and/or call center experience
    • Previous experience with live chat and/or customer retention is a plus but not required
  • Ability to thrive in a fast-paced environment
  • Ability to display business maturity at all times and work efficiently without on-site supervision

Technical Qualifications and Requirements:

  • The employee must have a space in his or her place of residence suitable for the installation of a Home Agent work station.
  • Work environment must be free from distractions, including any background noise that impacts the customer experience
  • The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
  • Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred.
  • Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers.
  • Your device must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection.
  • Must be able to certify compliance with requirements regarding internet speed and connection

    JOB URL: https://www.bluetritoncareers.com/job-details/16647730/customer-service-representative-remote/#job-description

To apply for this job please visit www.bluetritoncareers.com.

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