- Work authorization:
United States (Required)
Full Job Description
We are NOW offering work from home!!! Must be located in Utah.
Get cookin' and join our HelloFresh team!
HelloFresh is a revolutionary and exciting way to cook meals from scratch delivered right to your door. They are also the industry leader in meal- kit subscription services and continuing to grow!
Customer Care Agent Job Description:
ROI is searching for confident, self starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customers first point of contact and representing our brand values through phone calls, emails and live chat interactions.
What Will I Be Doing?
- Answering phones, emails and live chat from customers
- Professionally responding to customer inquiries
- Assist customers in managing their HelloFresh subscriptions
- Providing customers with the HelloFresh service and product information.
- Identifying, escalating priority issues and reporting to high-level management.
- Following up on complicated customer interactions where required.
- Recording details of customer interactions (proficiently and accurately)
- Develop rapport with customers, with an upbeat and positive attitude
- Offer solutions- not excuses
What qualities do I have?
- Excellent customer service attitude.
- Ability to engage and tailor interactions with each customer, making their experience exceptional .
- Friendly, confident and a self-starter
- Strong verbal and written communicator
- Positive and quick troubleshooter
What qualifications do I need?
- Flexible schedule (Our shifts are during the hours: 7am-10pm Monday- Sunday)
- 1 year of customer service related experience (preferred)
- 1 year of call center (preferred)
- Basic knowledge of computers e.g navigation, 30+ words per minute, copy/paste, open tabs (required)
- Excellent grammar, punctuation and spelling (required)
What are the benefits?
- Health, dental and vision
- Employee advancement
- weekly drawing (gift cards, electronics etc)
- Free food, weekly
- Casual environment
- DailyPay Partner - get paid daily!
- 50% discount on your subscription to HelloFresh
Job Types: Full-time
Salary: $10.00 to $13.00 /hour
Keywords: customer service agent, representative, call center, full time, work from home, remote.
Job Type: Full-time
Pay: $10.50 - $13.00 per hour
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Referral program
- Vision insurance
- 8 hour shift
- Utah (Required)
- United States (Required)
- Do you have a computer, headset, high-speed internet, and a quiet space for working from home?
- Fully Remote
This Company Describes Its Culture as:
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
- Remote interview process
- Personal protective equipment provided or required
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place
TO APPLY/DETAILS - SEE ORIGINAL JOB POST - CLICK HERE
**If link no longer works, it's probably filled or no longer available.