Evening Customer Service Rep | Part-Time

Website Xplori

The Destination Guide is outgoing, empathetic, and confident. The DG is proficient with modern computing technology, and comfortable moving between two to five screens of various applications. The Destination Guide is enthusiastic about Xplorie’s vision for creating Best in Life Moments. He/She has 2+ years of customer service experience, can successfully promote activities, and has a proven track record of reliability in previous positions.

JOB RESPONSIBILITIES:

  • Exhibit Xplorie X-factors.
  • Maintain a positive, empathetic, and professional attitude toward guests.
  • Ensure guest satisfaction and provide professional guest support.
  • Respond promptly to guest calls to:
  • Book, reschedule, edit, and cancel activity reservations.
  • Provide program and activity details and information.
  • Become a Subject Matter Expert on the Destination activity products and their reservation processes.
  • Educate guests on how to use and book through their personal page, including sending guests their booking link.
  • Fulfill email requests to complete or alter activity reservations, including contacting guests for changes.
  • Develop a working knowledge of all Xplorie activity products and their booking processes.
  • Place outbound calls to activity providers and guests to complete activity reservations.
  • To guests, communicate any necessary changes, questions, or updates regarding Xplorie activity providers.
  • Maintain performance metrics according to Xplorie’s Performance and Standards and Quality Assurance guidelines.
  • Abide by, and be aware of, all Xplorie company policies and policies specific to the Guest Service Center.

EXPERIENCE AND QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below represent the knowledge, skills and/or abilities required.

  • High school diploma or equivalent.
  • 2 + years of customer service experience.
  • Strong verbal and written communication skills.
  • The ability to suggest products and problem-solve.
  • The ability to efficiently navigate between different applications; 1 year of job-related computer experience.
  • Working knowledge of Google Chrome, and Microsoft products (Outlook, Word, and Excel).
  • The ability to type 35 WPM.

REQUIREMENTS:

  • Cable modem, DSL, or plug-inn hardwire to maintain an internet download speed of 35 mbps or greater.
  • Background noise is prohibited.
  • Open availability, including weekends and nights; call schedules based on call volume.
  • Reliable laptop or desktop and headset; Chromebooks, ipads, and MacBooks are not compatible within the Guest Service Center.
  • Ryzen 5 or i5, 8 GB Ram is required.
  • Ability to successfully perform part-time (31 and under) or full-time(32 and over) hours.

We are committed to surrounding ourselves with the kind of people who possess our core values so that ultimately we can all look back with pride on both the great company we have built and the quality of people that we have had the pleasure of working with. Xplorie employees embody the following core values, or as we like to call them: The X Factors.

  • Relentlessly Resourceful – We are scrappy and celebrate our ability to find the best way to get it done and move on to the next thing.
  • Win as One – We are a team. We collaborate. When there’s a win, it’s a win for all.
  • Give – Get – It’s the Xplorie Rule. Treat others as they would wish to be treated, give what you would want to get. Do the right thing!
  • Own It – Whatever it is, take it to the finish line with pride and determination. We trust our team to act like an owner with their work, and in doing so have the autonomy and purpose to see it through.
  • Enjoy the Journey – There will be bumps in the road and maybe a wrong turn here or there, but we know that, we love it and we enjoy every step of the journey!

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 25 – 35 per week

Benefits:

  • On-the-job training
  • Referral program
  • Work from home

Experience level:

  • 2 years

Shift:

  • Evening shift
  • Night shift

Weekly day range:

  • Every weekend
  • Monday to Friday

Work setting:

  • Call center
  • Remote

Experience:

  • Typing: 1 year (Required)

Shift availability:

  • Night Shift (Required)

Work Location: Remote
URL:  https://www.indeed.com/viewjob?cmp=Xplorie&t=Customer+Service+Representative&jk=ed3ec4656f3e31cd

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