JOB DESCRIPTION AND DETAILS
As an Outbound Enrollment Representative, you will initiate interaction with members through outbound calls, outline our programs, and assess member willingness to participate. Additionally, the Outbound Enrollment Representative will receive calls from plan representatives and providers to address questions regarding the intake process. As part of the Intake Department, you will be responsible for completing outreach in a timely and efficient manner, supporting and facilitating our process related to member needs.
Additional responsibilities of the Outbound Enrollment Representative include:
Spending a majority of time speaking to members on the phone and making outbound calls
Facilitating member enrollment in health and wellness programs
Meeting productivity and enrollment goals
Educating prospective members on benefits and enrollment options
This is a full-time, permanent position and NOT through an agency. The regular shift would include 12:00pm noon - 9:00pm.
*Minimum* of 6-8 weeks of training in the Greensboro, NC office is required
Work at home ability is based on personal performance
1+ year of experience in a customer service related role
1+ year of experience with Microsoft Office: Word, Excel, and/or Outlook
2+ years of healthcare industry
High School Diploma or GED required
It’s a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.
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