Customer Support – Tickets, Phones (Spanish) – Health Coaching App

ModSquad



ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!  
Do you have a Customer Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon.
We will provide T2 support for issues that the users are experiencing with the app, and for onboarding help. A lot of our users are elderly, so experience working with elderly customers is a plus.
Project Hours:
5 am – 5 pm, PST
Weekends are required
Hourly Rate:
To be discussed in the interview phase
Commitment:
15 hours per week
90 days (as needed)
Orientation Data:
ASAP, Orientation is two 2-3 hour sessions over 2 days. Live, with some self-paced mixed in (HIPAA compliance course)

What We Are Looking For:

    • T2 experience
    • native/fluent Spanish speaker
    • Experience with ticket-based Customer Support
    • Experience with phone-based Customer Support
    • Advanced experience with mobile app troubleshooting
    • Experience with issue ownership and seeing it through final resolution
    • Experience working with CRM tools (Zendesk experience preferred)
    • Strong problem-solving skills
    • A work environment that allows you to focus on work without distraction
    • Strong and highly reliable internet connection.
    • Strong typing skills
    • Access to a recent version of an iOS or Android mobile device.
    • Interest in healthy living

WorkSpace Requirements:

    • Dedicated laptop or desktop computer with Windows 10 or above
    • Quality headset
    • Quiet workspace to take calls
    • Willingness to install MSQ security software and 2FA app on the phone

What’s In It For You:

    • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
    • Flexible self-scheduling
    • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
    • Work from home
    • Competitive hourly rate – Discussed during your first interview
    • Paid orientation

To apply for this job please visit jobs.lever.co.

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