- Assist customers via phone, chat, and ticket process to resolve requests
- Handle complex requests and escalations while meeting customer timelines
- Configure customer accounts in searches and dashboards that drive valuable insight
- Enable customer requested features in applicable platforms
- Create and optimize customer requests and dashboard builds by using Boolean logic
- Partner with the Account Management and Onboarding teams to complete customer provisioning and platform support
- Provide customer training and demos on using Boolean logic and establishing best practices for overall customer success
- Create and edit process documentation to assist customers on set up and how-to questions
- Train team members on Boolean search builds
- Collaborate cross functionality to improve internal customer support processes
- Assist Account Managers with technical call requests
- Monitor customer engagement and provide feedback to Account Management team
- Communicate and partner daily with global peers and leadership
- Maintain expert level product knowledge and continual learning
- Experience in a customer facing role enabling and troubleshooting requests
- Organized and able to prioritize important customer requests easily
- Self-starter and team player with the ability to work independently
- Working with regional partners, customers, and peers
- Preferred Qualifications:
- – 4 year degree from an accredited university
- – Background in Marketing
- – Experience with Boolean or other coding languages
To apply for this job please visit jobs.lever.co.
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