Customer Support Specialist | WORK AT HOME | $17/HR

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Website EagleView

Mixing technology, data, and first-in-class innovation, EagleView is not only leading the property data analytics market, but also changing lives along the way. Come join us and make great things happen!

EagleView is a fast-growing technology company driving game changing innovation in multibillion-dollar markets such as property insurance, energy, construction, and government. Leveraging 17 years of the most advanced aerial imaging technology in the world, along with the most recent advances in machine learning and AI, EagleView is fundamentally transforming how our customers do business.

At EagleView, we believe that making our culture engaging and empowering are keys to success. Our social, athletic, and wellness opportunities are plentiful; and the growth, education, and potential of employees is a top priority, making EagleView a “Best Place to Work” for more than five years running.

Overview:

EagleView is looking for a quality-focused Customer Support Specialist to join our supportive and fun team. Our Customer Support team answers questions over email, live webchat, and on the phone about general account information, billing, and order statuses. Specialists are empowered to resolve almost any of our customers’ concerns with a focus on first call resolution. We focus on training from the beginning, and we give our team members the tools they need to succeed long-term. EagleView is a dynamic, growing company with a tremendous amount of opportunity for motivated employees. Join our Customer Support team and learn our business from the ground up. The sky is the limit!

Responsibilities:

  • Answer inbound calls, emails, and chats from potential customers and existing clients
  • Quickly assess customer issues to provide accurate support
  • Explore and understand customers’ needs and exceed their expectations
  • Complete all required training and stay informed about company news and department processes and procedures
  • Maintain a high standard of professionalism with our customers
  • Adhere to department performance goals and production standards
  • Be able to work independently, while knowing how/when to handle or escalate critical customer issues
  • Maintain individual performance relative to traceable metrics, and quality standards in relation to department goals and objectives
  • Other duties as assigned

Qualifications:

  • Must be at least 18 years of age
  • High School Diploma or equivalent (GED)
  • Minimum of 1 year of Customer Service experience
  • Able to work in fast-paced environment and easily pivot with changing business needs
  • Proficient with Microsoft Office Suite (Excel, Outlook, Word)
  • Must be computer savvy and able to navigate multiple applications at the same time
  • Able to work under pressure and remain flexible to changing schedules and demands
  • Strong verbal and interpersonal communication skills
  • Must be detail-oriented, organized, and able to multi-task
  • Capable of managing challenging customers and building rapport
  • Able to deescalate issues efficiently and appropriately
  • Possess strong problem-solving and analytical skills
  • Able to collaborate with and contribute to a team environment
  • Must be able to work independently with minimal supervision
  • Weekend Availability on Sat & Sun a MUST

Equipment Requirements
  • USB headset
  • Webcam
  • Smartphone
Company Provided Equipment

  • Laptop
  • Docking Station
Recommendations
  • (2) 24″ monitors
  • External Keyboard
  • External Mouse
  • Wired ethernet connection

Preferred Qualifications

  • Familiarity with CRM software; Salesforce
  • Previous experience in a remote role
  • Previous experience in a call center environment

    URL: https://www.indeed.com/viewjob?jk=3b6b616e1f85d481

To apply for this job please visit www.indeed.com.

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