JOB DESCRIPTION AND DETAILS
World Travel Holdings is seeking a Villa Specialist to work in our Luxury Division. In this role, you will maximize revenue by successfully closing Villa customer sales leads in a polite, professional and knowledgeable manner, ensuring all performance goals are achieved consistently and in accordance with WTH Luxury brands quality standards. Additional responsibilities include administrative functions and other non-phone work related to the effective processing of customer Villa rentals.
Handle all company supplied villa leads in a polite and courteous manner, and in accordance with WTH sales guidelines. Convey enthusiasm to customers with a genuine desire to be of service.
Effectively identify the full extent of the customer's requirements to optimize sales of villa products and services. Use your product and destination expertise to make full-experience recommendations to the customer.
Work with villa suppliers to confirm availability, process and release holds, and invoices the customer once a purchasing decision has been made.
Inform customers of the appropriate terms and conditions along with any other relevant information relating to their villa reservation.
Input reservations using the company reservation and invoicing system. Ensure comprehensive and accurate collection of all appropriate customer information, and send invoice, contract and accompanying documents to customer in a timely manner.
Complete paper work, administrative functions and other non-phone work related to the effective processing of customer villa rentals.
Build rapport and long-term relationships with customers.
Maintain periodic contact with existing and prospective customers through outbound efforts to generate new business and build a repeat client base.
Ensure performance goals are achieved consistently and in accordance with WTH luxury brands quality standards.
Initially deal with customer inquiries and complaints involving the Supervisor or Customer Service when appropriate.
Work with peers within the villa division Buddy System framework.
Report to assigned team meetings and/or training sessions.
Enhance product knowledge by completing online, on-demand courses as required.
Minimum of 2+ years selling luxury travel; experience with villa travel preferred
Demonstrated ability to interact successfully with affluent clientele
Strong destination-based knowledge of popular luxury vacation destinations such as France, Italy, Mexico, Europe, Hawaii and the Caribbean
Highly motivated to sell; ability to build strong customer relationships and offer exceptional service
Strong written and verbal communication skills to include personable, professional telephone etiquette
Self-disciplined and accountable for achievement of goals, continuous learning and self-improvement
Demonstrated proficiency with the internet and Microsoft applications including Word, Excel and Outlook
As a work at home agent, you m ust be able to provide a designated space for a home office free of distractions, high speed internet connection (minimum Internet speeds of 2.0 Mbps upload and 5 Mbps download) and a separate phone land line (not over the internet) dedicated to this position. Please note this home office must not be in the same residence as another current World Travel Holdings’ at home employee.
Must be able to work a flexible, full-time schedule (40 hours per week). Core hours for villa sales are Mon-Fri, 9a-12a and Sat/Sun, 9a-6p (hours subject to change)
Must be a resident and live in one of the following states: AL, AZ, AR, CO, CT, DE, FL, GA, ID, IL, IN, IA, KS, LA, ME, MD, MA, MI, MN, MS, MO, MT, NV, NE, NH, NJ, NM, NY, NC, OK, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, and WY
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