JOB DESCRIPTION AND DETAILS
What you’ll be doing...
If you’re self-motivated, disciplined and resourceful, our at-home role may be perfect for you. As a Customer Service Representative, or as we like to say, Customer Service Specialist, you’ll be a problem-solver, salesperson, troubleshooter, billing expert and more – all while working remotely from the convenience of your home office within a 90-minute commuting distance of the Panama City Retail location. And you’ll also be a hero when you solve our customers’ challenges.In this role you will:
Listen carefully to each customer with patience and courtesy.
Use your troubleshooting and problem-solving skills to come up with solutions.
Use your great communication skills to resolve customer’s concerns.
Excite customers about how new solutions can positively impact their lives.
Position value-added solutions to customers and close sales.
Build customer relationships – earn their loyalty and trust by being polite and helpful.
What we’re looking for...
You are positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer every time. You can establish rapport with all kinds of people, listen attentively, and hone in on the most important issues. You explain things easily, in ways that people can understand. You are tech-savvy and know how to use that knowledge to find solutions.
You’ll need to have…
Associate’s degree or one or more years of work experience.
The ability to self-manage in a remote work environment, including setup of a company-provided computer equipment and ongoing proactive, skilled and effective management of your home Internet network and connections.
Willingness to work evenings, weekends, and holidays.
Willingness to work a shift that falls between the hours of 7:00am to 12:00am Monday through Friday, and 8:00am to 12:00am Saturday and Sunday. Scheduled shifts may change every 6 months with the new shift bid.
You must be willing to report to the designated Verizon Wireless office location for new employee training and during scheduled shifts as needed and within 90 minutes of notice.
This position also includes periodic in-home visits to inspect your workspace.
Internet service with a direct connection to a cable or fiber modem and capable of at least 6 Mbps download and 3 Mbps upload.
A dedicated quiet, private workspace with a chair and desk.
Even better if you have…
One or more years of customer service and/or sales experience.
Experience handling customer escalations, billing, and/or product use questions.
Experience solving customer’s problems in a work-from-home environment.
Experience promoting and/or selling products and services.
Demonstrated self-discipline, time management skills, resourcefulness and the ability to work collaboratively with leaders and team, all in a remote work environment.
Proficiency with technology and how to apply it to solving problems.
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