General Dynamics Information Technology is providing support for citizens impacted by Covid-19 across our communities. Candidates hired for this role will be assisting those the public with information regarding COVID-19.
This role is currently a telework opportunity.
Essential Job Functions:
- Completes calls using call guidelines, follows scripts; gathers, enters and verifies required information.
- Adheres to established customer service and documentation standards within required time frames.
- Adheres to established levels of service.
- Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
- Remote, work from home environment
- Flexible schedule: may require shift work, on call status
- High school diploma or G.E.D.
- Zero or more years of customer service or other telephone experience
- Experience working with fax machines, computer software, and telephone technology
- Call center experience HIGHLY PREFERRED
- Excellent written and verbal communication skills
- Customer focused
- Outstanding interpersonal skills
The likely hourly rate for this position is between $10.58 – $17.56, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
JOB URL: https://gdit.wd5.myworkdayjobs.com/External_Career_Site/job/Any-Location–Remote/Customer-Service-Specialist-I_RQ127304-1?
To apply for this job please visit gdit.wd5.myworkdayjobs.com.
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