Customer Service Rep – Work From Home- No Weekends – $14.50/HR

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”.

What does this mean?

We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.

Our client roster includes HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.

Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!

Work Set Up: REMOTE (PART-TIME OR FULL TIME)

To interact with the customers/clients in order to answer questions, resolve support issues, improve credibility, and nurture relationships.

Job Responsibilities

• • Must have good communication skills
  • Maintains a positive, empathetic and professional attitude toward customers at all times
  • Responds promptly to customer inquiries
  • Communicates with customers through various channels; chat, email & phone
  • Acknowledges and resolves customer complaints
  • Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly
  • Processes orders, forms, applications, and requests
  • Keeps records of customer interactions, transactions, comments and complaints
  • Communicates and coordinates with colleagues as necessary
  • Provides feedback on the efficiency of the customer service process
  • Provides comprehensive and professional customer support to ensure customer satisfaction

Qualifications

• • Proven customer support experience
  • Track record of over-achieving targets
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively
  • High school diploma or equivalent

    JOB URL: https://jobs.lever.co/supportninja/af1aa46e-5636-4557-966f-f4cbab53aca5