Customer Service Rep – Work From Home- No Weekends – $14.50/HR

Website Support Ninja

Why we’re awesome?
SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”.
What does this mean?
We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.
Our client roster includes HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.
Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!
Work Set Up: REMOTE (PART-TIME OR FULL TIME)
Salary: $ 14.50 / hour
Work Schedule: Monday to Friday (Saturdays and Sundays Off)
Shift Schedule: Dayshift
Main Duties and Responsibilities:
To interact with the customers/clients in order to answer questions, resolve support issues, improve credibility, and nurture relationships.

Job Responsibilities

    • Must have good communication skills
    • Maintains a positive, empathetic and professional attitude toward customers at all times
    • Responds promptly to customer inquiries
    • Communicates with customers through various channels; chat, email & phone
    • Acknowledges and resolves customer complaints
    • Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly
    • Processes orders, forms, applications, and requests
    • Keeps records of customer interactions, transactions, comments and complaints
    • Communicates and coordinates with colleagues as necessary
    • Provides feedback on the efficiency of the customer service process
    • Provides comprehensive and professional customer support to ensure customer satisfaction

Qualifications

    • Proven customer support experience
    • Track record of over-achieving targets
    • Strong phone contact handling skills and active listening
    • Familiar with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multitask, prioritize and manage time effectively
    • High school diploma or equivalent

      JOB URL: https://jobs.lever.co/supportninja/af1aa46e-5636-4557-966f-f4cbab53aca5

To apply for this job please visit jobs.lever.co.