JOB DESCRIPTION AND DETAILS
Are you interested in a flexible work schedule where you can balance priorities in and outside of work while helping people on their path to better health? If so, consider a role at CVS Health as a Customer Care Representative in one of our many call center offices. We are currently hiring support teams for the Pharmacy Benefit Manager (PBM) division of CVS Health.
In this role, you will be assisting members with their pharmacy benefit plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our customers better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.
Our call centers have a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the member’s questions on the first call. You have the ability to make an impact on others through this fun and fast paced Customer Care position.
We have a comprehensive training program to ensure your success on the team, in addition to competitive pay and benefits, and Work from Home opportunities after 6 months of strong and sustained performance on the team.
Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules starting at 30hrs per week. Days off and hours may vary, though you will have a set schedule. Site hours are 7 days a week, 7am-9pm EST.
We also offer advancement opportunities so you can grow within the Call Center or move to another role within CVS Health. In addition to career growth, other benefits offered include:
- Competitive pay and benefits, with a minimum of 16 days off per year, plus we observe 6 holidays and offer 4 floating holidays
- Full Benefit package including: Medical, Dental, Vision, 401K
- Tuition Reimbursement-Eligibility for up to 3K per year
- Fast track career progression-including a self-paced advancement program
- CVS Employee Discount Programs
IMPORTANT NOTICE WHEN APPLYING:
At the end of the application, you will be automatically redirected to the Virtual Job Try Out, which is a required step in order for your application to be considered complete. Be sure you give yourself plenty of time, as this is a very important part of the application process! On average, the Virtual Job Tryout takes 30 - 45 minutes to complete.
The Virtual Job Tryout can be completed on your mobile device, laptop, desktop or tablet. Please ensure you are selecting the device in which you will use to complete the virtual job try out via the drop down menu - "Device Type". Each device will need speakers or headphones to hear instructions.
The Virtual Job Tryout works best when using Google Chrome or Mozilla Firefox browser.
If you experience technical issues during the virtual job try out please contact the help-desk at: 1-877-987-5352 M-F 8:00 a.m. - 8:00 p.m. ET
- 6 months experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
- Experience working in a Call Center environment
- Healthcare related experience
- Healthcare certification (ex: Med Assistant)
- Verifiable High School diploma or equivalent
**If link no longer works, it's probably filled or no longer available.