CUSTOMER SERVICE REP – FULL TIME – SEASONAL | William Sonoma

Who are our Customer Service Agents? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.

What Benefits do you offer?

• 40% Discount on most merchandise!
• Monthly performance bonuses up to $500!
• Bonuses for perfect attendance during the holidays! 
• Fun contests / rewards and recognition programs
• Paid Training from the comfort of your home
• Overtime, overtime, overtime
• Opportunity to convert to benefited status within 90 days!
• Pay = $15.00/hr

Essential Functions: The nuts and bolts

• Address customer questions and concerns regarding product and delivery information
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Perform other duties as assigned

Qualifications: What you need to apply

• High School diploma or GED
• 1 – 2 years previous customer service experience
• Experience in a performance-based or metric-driven environment
• Strong ability to communicate both verbally and written with capable data entry skills

Important Facts: MUST HAVE THESE FOR CONSIDERATION

•  Ability to complete mandatory paid training for 4 weeks – 100% attendance is required

•      Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or newer.
•      No Chromebook, Windows 7, Windows 8 RT, or Windows 10 S
•      SAntivirus/Anti-malware
•      6 GB of RAM
•      Wired USB headset (with microphone) which is compatible with our systems
•      Ethernet cable hardwired into you modem/router
•      Wi-Fi is not permitted
•      USB to Ethernet converter if your computer does not have an Ethernet port
•      Monitor: 15 inches or larger with minimum resolution of 1024 X 768
•      Mouse and keyboard
•      Webcam (built in or external) with minimum resolution of 640 X 480
•      Landline phone, iOS device (tablet or cell phone), or an Android (tablet or cell phone) for purposes of multi-factor authentication

Computer must be hard wired to your modem, router, or gateway. Wi-Fi is not allowed due to security and bandwidth constraints.
URL:  https://wsgc.applicantstack.com/x/detail/a2qgk7j2kog6