Customer Service (Remote)| $18.76 – $22.59 an hour

Website Span Idea System

Responsibilities

  • Understand and address customer needs and concerns with empathy and active listening.
  • Provide prompt responses to customer inquiries via phone, email, and live chat.
  • Resolve customer issues efficiently and escalate complex cases when necessary.
  • Identify opportunities to improve the customer experience and provide feedback to management.
  • Collaborate with cross-functional teams to address customer issues and enhance service delivery.

Qualifications:

  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain calm and composed under pressure.
  • Previous customer service experience preferred.
  • Proficiency in MS Office Suite and CRM software is a plus.

Job Type: Contract

Pay: $18.76 – $22.59 per hour

Benefits:

  • Health insurance
  • On-the-job training
  • Paid time off
  • Professional development assistance
  • Referral program
  • Work from home

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Remote

Work Location: Remote
URL:  https://www.indeed.com/viewjob?cmp=Span-Idea-System&t=Customer+Service+Representative&jk=a2ca8b02ba3461d1

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