We are looking for a customer-oriented service representative.
Part-time hours available for permanent position.
Day time, evening and weekend hours available!
Work from home or office (if located near Omaha).
We need your smile and customer service attitude!
The best agents are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
Problem-solving comes naturally to customer care specialists.
They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the correct protocols
- Meet personal/customer service team sales targets and call handling quotas
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with Infinity a plus!
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
No selling required.
Job Type: Part-time
Pay: $15.00 per hour
- Flexible schedule
- Day shift
- Night shift
- Weekend availability
- High school or equivalent (Preferred)
- Customer service: 1 year (Required)
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: Remote
To apply for this job please visit www.indeed.com.
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