Customer Service and Support Specialist (Remote, US) | $17-$18/HR

Website iSalus/Allmeds

Industry: Healthcare Technology Company

Why consider this job opportunity:
– Competitive pay with a target base compensation of $17.00 – $18.00 USD per hour
– Opportunity to work for a leading healthcare technology company that is digitally transforming the service economy
– Chance to join an extraordinary team of talented and motivated individuals
– Access to robust health and wellness benefits, including an annual wellness stipend
– Continued investment in professional development through Udemy

What to Expect (Job Responsibilities):
– Manage incoming phone calls and chats to achieve metric goals aligned with company objectives
– Provide software support for clients by professionally answering and responding to urgent tickets, chats, and calls
– Identify and resolve clients' problems, providing answers and solutions in an easily understood manner
– Act as a support representative and consultant for various subjects related to the company's platform
– Proactively identify clients with repeated issues or unresolved requests and escalate when necessary

What is Required (Qualifications):
– 3+ years of experience in a customer-facing, internal support, or customer service role
– 3+ years of troubleshooting and technical support experience
– 1+ years of experience in a healthcare setting
– Ability to manage a high volume of clients simultaneously
– Excellent time management, project management, and organizational skills
– Positive and proactive approach to handling challenging situations
– Exceptional listening skills with attention to detail
– Ability to prioritize tasks and work with minimal direction
– Ability to work with a multicultural and virtual team
– Strong problem-solving and analytical skills
– Outstanding oral and written communication skills
– Aptitude for learning new technologies quickly

How to Stand Out (Preferred Qualifications):
– Experience and knowledge in SalesForce and Azure DevOps
– Ability to convey technical information to a general audience
– Experience working directly with customers and a high level of empathy
– Familiarity with customer service procedures and policies
– Strong customer focus and willingness to do what is right for customers, the company, and team members

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