We are on a mission to revolutionize the world of land investing. As a cutting-edge SaaS company founded in 2019, we empower land investors to systemize and scale their businesses. With a solid foundation ($1m+ ARR), rapid growth, and a global team spanning from Korea to Morocco, we take pride in our customer-centric approach and the impact each team member brings to our success.
Our Core Values:
Our core values are not just words on a wall; they define who we are. We are looking for a Customer Happiness Representative who embodies these values:
- Customer Obsessed
- Seeks Progress Over Perfection
- Accountable to Deliver
- Kind and Respectful
- Curiosity Powered
- Dynamic Communicator
Who You Are:
You are not just a customer service representative; you are an emotionally intelligent problem solver. You love connecting with people, empathizing with their needs, and providing effective solutions.
- Empathetic: You can understand and connect with our customers on a deep emotional level.
- Proactive: You anticipate our customers’ needs and strive to resolve issues before they even arise.
- Tech-Savvy: You’re comfortable with technology and can troubleshoot technical issues.
- Detail-Oriented: You have a keen eye for detail and take pride in your work.
- Innovative: You bring fresh, creative ideas to improve our customer service processes.
What You’ll Do:
- As a Customer Happiness Representative, your responsibilities will include:
- Assisting customers with queries, requests, and troubleshooting while maintaining our high service standards.
- Effectively communicating with customers through various channels, including email, screen recordings, phone, and chats.
- Troubleshooting technical issues and providing relevant solutions.
- Becoming an expert in our platform’s features and functions.
- Documenting customer issues and creating knowledge base articles.
- Performing other administrative tasks as needed.
- Adapting to a dynamic environment and handling multiple tasks with initiative.
To excel in this role, you should possess:
- 2+ years of experience in a similar customer or technical support role
- Exceptional written and verbal communication skills.
- Native or bilingual English proficiency.
- Availability to work during Pacific Time Zone hours.
- Emotional Intelligence
To apply for this job please visit join.pebblerei.com.