Customer Care Representative (computer provided) Work at Home

Broadpath



Responsibilities

  • Associates are expected to meet or exceed established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance
  • Work a highly regimented schedule with a full day of assisting customers on the phone
  • Properly escalate telephone calls to escalated departments, process online call sheets and required documentation
  • Ensure compliance with BroadPath, Client, and any job specific regulations in place for their team and role

Basic Qualifications

  • Minimum 2 years of call center experience
  • Some experience in money or financial customer service capacity, i.e. credit advisor, cashier, etc
  • Maintain daily productivity and time management requirements
  • Show excellent customer service skills, as indicated by Quality Assurance scores and other measures
  • Strong customer service skills including diplomacy and the art of diffusing tense situations
  • Excellent attendance and strict adherence to daily schedules is required in order to be successful in the job
  • High School Diploma or GED preferred

Preferred Qualifications

  • Previous call center experience
  • Previous successful work at home experience

Note: Some of our call center positions require a specialized level of experience interacting with a particular type of customer such as a health insurance plan member or a financial services customer as examples. This specialized experience will be listed in the qualifications when it’s required for an available position.

Our Customer Care Representatives will enjoy the following benefits:

  • Training completion bonus! Upon successful completion of onboarding paperwork, corporate compliance training, and attendance of your paid training, you will receive our $100 Training completion Bonus!
  • Access to BroadPath’s Limited Medical Plan starting first of the month after 60 days of employment. After one (1) year of full-time employment, you will receive access to our Major Medical Plan and 401K
  • Bhive Kit; includes a web camera that allows you to join our Connected Culture!
  • Employee Referral Bonus Program (Uncapped)
  • Weekly Pay

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To apply for this job please visit broad-path.com.

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