JOB DESCRIPTION AND DETAILS
The Saint Louis County Department of Public Health (DPH) is hiring, training, and supervising a contact tracing team across St. Louis County in response to the COVID-19 pandemic. This largely virtual team is critical in minimizing disease transmission and slowing outbreak progression in the community. Additionally, it allows DPH to provide individuals with the education and support to protect themselves and their families. Through the contact tracing process, individuals are provided with education and guidance to: understand their risk of illness; quarantine themselves from others who are not exposed; monitor themselves for illness; and minimize the possibility that they could spread the infection to others.
The aim of the contact tracing team will be to interview persons identified as household or non-household close contacts to confirmed or probable cases of COVID-19. Contact tracing interviews will consist of staff using a web-based client resource management platform to assist with: ascertaining contacts' symptoms and risk, gathering further information on exposure, providing guidance on minimizing their risk of potential transmission, explaining the contacts' quarantine responsibility and the details and processes for contact monitoring. These efforts will lead to more targeted testing, improved communication with individuals in the community, a more successful implementation of quarantine, and ultimately, better control of the pandemic in St. Louis County.
Essential Function Examples
Follow all scripts, policies, and procedures provided by DPH, and comply with DPH training regarding confidential information related to personal information.
Call and communicate, in a professional and empathetic manner, with household and non-household close contacts of COVID-19 patients.
Provide contacts, as applicable, with approved information about Saint Louis County (in accordance with the Centers for Disease Control) quarantine procedures, testing resources, and contact monitoring procedures.
Inform citizens on the importance of quarantine requirements and steps to follow if symptoms develop.
Record collected information in the online, secure client resource management system.
Maintain daily communication with supervisor on activities and tasks
Perform other duties as required or assigned.
Candidates must be at least 18 years of age and possess a high school diploma or GED equivalent. Use of a personal telephone, personal computer and other personal electronic equipment will be required.
Preferred candidates will:
- Possess relevant experience related to the position and an understanding of health and disease.
- Exhibit a professional, positive attitude and work ethic.
- Exhibit excellent interpersonal skills and the ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
- Exhibit an ability to speak, read, and write English (second or multiple languages could be advantageous).
- Exhibit sound critical thinking and judgment skills.
- Exhibit the ability to handle confidential information with discretion and professionalism.
- Exhibit proficiency with computers and software programs.
- Have a flexible schedule and be available on weekends and evenings.
The contact tracing team will consist of employees hired on a temporary basis to help St. Louis County in response to the COVID-19 pandemic. Initial employment will be for six months. While training will take place at the Department of Public Health, employees will be working from home.
There are no County benefits with this position.
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