Call Center Travel Coordinator, Liberty Travel – Remote, US

Liberty Travel



Liberty Travel is introducing a new business model and product line to provide great value packaged vacations to our customers. The Call Center Coordinator will assist the Call Center Consultants and business leader in growing sales volume to our Get Carried Away product and provide support to our customers once they have completed their purchase.

The Call Center Coordinator is organized, detail-oriented and has great time management skills. The ability to multi-task and communicate with many customers in a day via a variety of channels will be critical. Your primary purpose is two-fold, first to provide exceptional service to the customers who have purchased a travel package from our call center team, and to support our sales team by providing quality assurance and finalization of all travel packages sold.  As a Call Center Coordinator, you will work closely with both our sales team and our leadership team to ensure sound business practices and exceptional customer service are consistently delivered by our call center team.

Responsibilities

  • Field and respond to customer questions and change requests on confirmed bookings
  • Quality-assurance on confirmed bookings
  • Finalization of confirmed bookings, including requests for final payment & travel document delivery
  • Process and update payments according to our standard business practices
  • Maintain a high level of customer service scores and satisfaction
  • Take direction and coaching; we believe in daily, weekly, and monthly sessions with your leaders to help with performance
  • Participation in training and development sessions to grow your capabilities

Our Call Center Coordinator is a full-time hourly position, that includes a base-salary as well as a monthly performance incentive based upon the overall team results.  Our call center is projected to be a 7-day a week business, and the successful candidate could be required to work 1 weekend day per week as well as some nights until 9pm, when needed.

Skills Required 

  • Previous experience working in a travel sales or admin role
  • Professional, customer service-oriented mentality
  • Positive attitude and a will to succeed independently, as well as part of team
  • Excellent written and verbal communication skills
  • Progressive computer and technology skills
  • Quick Learner
  • Excellent Time Management
  • Passionate about travel
  • Organized and detail oriented
  • Ability to be flexible about job and tasks assignments

Skills Preferred 

  • Call Center Sales Experience
  • Experience selling all-inclusive travel packages to the Caribbean and Mexico
  • Sabre/GDS experience

Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts, Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid-time off policy
  • National/International Award Nights and Conferences
  • Diversity & Inclusion initiatives
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • 401K program
  • Employee Share Plan
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
    • Employee giving program
    • Annual Charity Trip
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

Important information about our application process:

Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Location: Remote, US

To apply for this job please visit careers.fctgcareers.com.

MONEY MAKING IDEAS RIGHT NOW

1. PAIDVIEWPOINT - I've already made $770 in 2022! Fun, short surveys.

2. NEILSEN APP - Paying $50 per device, up to three devices for downloading their app!

3. CREATE PUZZLE BOOKS - Puzzle books sell like crazy on Amazon. Cash in!

4. ACOP - Earn taking surveys! Open to many countries. USA, Canada, UK, Germany and France.