Call Center Rep (Remote) No Degree Required

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 350k medical, dental, and behavioral health visits from more than 77k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

We have been doing this since 1969 and it is our employees that make this mission a reality.  Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond.  If that sounds like an organization you want to be a part of, we would love to have you.

Description

The Call Center Representative works to support the mission and vision of Neighborhood Healthcare by providing excellent patient-centered customer service within a dynamic team environment. To achieve these ends, Call Center Representative provides excellent customer service, working in conjunction with clinic staff, by supporting patients’ administrative needs while demonstrating and living the company values: Compassion, Above & Beyond, Generosity, Integrity, and Teamwork

The Call Center Representative Demonstrates premier customer service and is responsible for answering and screening incoming telephone calls in a fast-paced call center environment. Duties include but are not limited to:

• Answer telephone calls promptly and in a polite and professional manner.
• Educate patients on available programs offered through Neighborhood Healthcare, including MyCare Portal and enrolling patients in our texting confirmation program.
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
• Use sound judgment in handling calls, especially with upset patients
• Monitor Provider schedules for openings to ensure maximum utilization of all available appointments.
• Work in collaboration with clinic staff to identify and resolve patient issues or concerns.
• Obtain and enter accurate demographic information into ECW (address, telephone number, name of insurance.
• Accurately schedule and confirm patient appointments according to established guidelines and reschedule as necessary.
• Direct calls to other departments including pharmacies as needed.
• Understanding of when complex customer inquiries or complaints need to be transferred to the Supervisor or Manager of the call center or clinic.

Skills: General computer skills including electronic communications and multiline phone navigation. Familiar with medical terminology preferred. Familiarity with spreadsheets and databases, preferred. Strong communication and organizational skills, ability to interact effectively with clinic personnel, patients and diverse population. Must have excellent customer service skills.

Education: High School diploma/ GED required.

Required Experience: One year of customer service experience.

URL: https://recruiting2.ultipro.com/NEI1008NBHH/JobBoard/a52e910c-76c2-484b-831a-17851c24965a/OpportunityDetail?opportunityId=c3ac5d93-75a2-407d-b19e-dfa3bea1fbd4