Banking Customer Service Rep – Work at Home – $14/HR

Website Sitel

Why Foundever™

Go further with Foundever™. Are you ready to move your career forward? We are looking for Banking Customer Service Representatives to join our team of incredible people. At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles – our modernized application technology benefits our customers and you! All our calls are inbound calls only- no cold calling.

Work with Us and You'll Enjoy:

Pay: $14.00/hr

  • 100% Paid Professional Training
  • Health Benefits
  • Medical
  • Dental
  • Vision
  • Employee Assistance Program (EAP)
  • 401K retirement plan with company match
  • Employee discounts
  • Referral bonuses
  • Everbetter wellness program
  • Internal Mobility (84% of our managers are promoted within)

Location Requirements:

Must reside within 100 miles of the Sitel Spartanburg location.895 Springfield Rd, Spartanburg, SC 29303

This is a work-at-home position, the location requirement is to ensure you are able to come to the site if there is required training, coaching and development or equipment issues.

Core Responsibilities

  • Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations where necessary
  • Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed
  • Complete carrier certifications to obtain “Ready to Sell Status” for multiple insurance providers
  • Weekly review of quality standards, metrics, and performance


  • Ability to complete pre-licensing courses and pass the applicable state exam and background screenings by state.
  • Organized self-starter who is dedicated to studying on their own and comfortable in a continuous-learning environment
  • Must be 18+ years of age
  • High school diploma (or GED equivalent)
  • Must pass a background check and drug screening
  • Foundever requires a dedicated quiet work environment free of distractions during working and training hours, this includes pets, telephone or other household members.

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