JOB DESCRIPTION AND DETAILS
At Home Technical Support Customer Service Agent
At Transcom North America
Transcom is hiring full-time At Home Technical Support Customer Service Agents who have the ability work a variety of shifts!
Ideal candidates will be tech-savvy and possess an expanded level of troubleshooting technique and have the ability to provide excellent customer service and technical support to one of our renowned clients.
The position is full- time with benefit enrollment options.
Candidates should be available to work evenings, weekends, split shifts and holidays.
New hires are paid a competitive hourly wage regardless of call volume and a comprehensive benefits package.
Hourly pay starts at $10 - $11 per hour plus incentives.
Transcom offers a paid training program via means of a virtual classroom in your home.
Experience with products or computer based personal content management applications
User-level knowledge of computer technology, personal computer or other devices
Ability to identify and describe the function of major hardware computer components.
Experience with Mac OS X or Windows, web browsing, Email, various software applications and common files
Ability to install and remove applications
Previous call center experience
Great customer service and are courteous, friendly and have a professional manner.
Able to listen to customer needs and demonstrate empathy.
Willingness to follow procedures and adhere to policies.
Strong written, verbal communication and organizational skills.
Sufficient skills in understanding training material in both written and verbal format.
Have the ability to multitask.
Enjoy working in a fast paced environment.
Ability to remain calm and focused in stressful situations.
Complete schedule flexibility, including overnight schedules, weekends, holidays and split shifts.
Strong attendance record
HS Diploma or equivalent.
This position requires that you have:
Internet access via DSL or cable modem (Dial up, Wireless or Satellite internet service cannot be used) with the minimum download speed of 7 Mbps and minimum upload speed of 1000 Mbps
A dedicated analog phone line to use for this position (must be an Analog land line; not VoIP or digital) and/or a computer that meets minimum requirements may be required depending on client
Quiet work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibility may include caring for a family member).
Be able to successfully pass a criminal background check and employment verification.
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