AAA Auto Club Emergency Roadside Service Customer Advocate $14 – $16 an hour – Part-time

Website National Telecommuting Institute, Inc.



NTI is a non-profit organization and has been placing Americans with Disabilities in work-at-home jobs since 1995. We work with employers who have a strong desire to hire qualified applicants with diverse backgrounds.

For over 25 years, NTI has specialized in placing individuals who:

  • Receive Social Security Disability benefits and are looking to increase their income
  • Work with a State Vocation Rehabilitation Counselor and want to return to work
  • Need a work at home position to accommodate a disability

Position Overview

Be a part of AAA, a company known for providing best-in-class service to its members when they need help the most and has been trusted for over 100 years and provides peace of mind to our members during life’s journey! There is nothing like the feeling of providing safety, security, and peace of mind to members when they call for emergency roadside assistance.

The Emergency Roadside Service Customer Advocate is a challenging and rewarding position that requires passion and commitment to the well-being of others. It is a fast-paced position. The ideal candidate will be reliable and punctual as well as being able to think quickly, to provide solutions and make decisions on behalf of the customers.

This position is a minimum of 25 hours per week (this may include weekends).

This position is ONLY available in the following states: FL, GA, IA, IL, IN, MI, MN, NC, NE, SC, TN, WI.

Job Responsibilities:

  • Provide superior customer service during every member interaction.
  • Respond to a high volume of emergency road service requests in a call center environment.
  • Respond to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road.
  • Analyze member accounts to determine additional products and services that benefit the member.
  • Exceed performance metrics by following a detailed call intake process and efficiently working through calls in a timely fashion.

Minimum Requirements:

  • Willing to consent to a background check and drug screen.
  • High School diploma
  • 6 months of previous customer service experience.
  • Ability to upsell member benefits.
  • Ability to provide a high level of customer service in a professional environment.
  • Minimum typing speed of 35 words per minute.
  • Ability to navigate multiple open browser windows and applications.

Preferred Requirements:

  • Call center experience
  • Some college

Benefits:

  • Competitive base pay of $15.00 per hour to start.
  • $500.00 signing bonus!
  • $250.00 bonus for perfect attendance during the first 90 days.
  • Shift premium for the evening and overnight timeframes.
  • Career advancement potential with up to an additional $1 increase in pay after six months.
  • Comprehensive benefits package includes medical, dental, and vision benefits, matching 401(k), paid time off, holiday pay.
  • Complimentary AAA membership.
  • Employee recognition program.

EEO Statement:

NTI is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against based on disability.

Job Type: Part-time

Pay: $14.00 – $16.00 per hour

Schedule:

  • Evening shift
  • Holidays
  • Weekend availability

Work Location: Remote

JOB URL: https://www.indeed.com/viewjob?jk=68c0fc8278e669e1

To apply for this job please visit www.indeed.com.

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