$21 – $22 an hour
High school or equivalent (Preferred)
Leadership: 1 year (Preferred)
US work authorization (Preferred)
Full Job Description
Job Title: Workforce Coordinator
Division: Class Action & Mass Tort Solutions
Department: Data Services
Location: Portland (Remote)
Reports To: Data Services Manager, Production
FLSA Status: Hourly
Data Services is the team within ECA which manages and shepherds data through the entire lifecycle of a class action or similar matter, such as a mass tort claim. Each case, while unique, undergoes a similar lifecycle and series of operations, including initial gathering/scrubbing/loading of client data, notifying potential class members, receiving claim information, computing and disbursing settlement amounts, and so on. Each of these steps will be reflected by and/or have material effect on the underlying case data.
The Workforce Coordinator receives work for the department of (~45), assigns out the work and track all tasks through to completion. The Workforce Coordinator is a pivotal member of the team and is often relied on to solve complex staffing and capacity challenges. The Workforce Coordinator must be a people person to help the team succeed. Additionally the successful candidate will also be a skilled negotiator – negotiating with team members and our clients for resources, timelines, etc. Lastly, the right person is very even keeled – very few things rattle or stress you out; the role is often at the center of conflicting demands and will need to remain logical under pressure.
· Assign work that comes into Data Services.
· Report daily status on the tasks assigned.
· Identify bottlenecks in work queues on a daily basis and reassign tasks as necessary.
· Gather and present analytics on work queues, times, etc. to improve process.
· Maintain estimates versus actuals (in terms of hours) against budgeted project work.
· Understand at any given time the progress of any given project that is currently within the Data Services area of work.
· Point of contact for escalating wide spread technical issues or outages.
·Demonstrated 3+ years direct Workforce Coordinator experience or similar practice.
· Strong English communication (verbal and written) skills with a strong customer service focus.
·Ability to work effectively in situations involving uncertainty, ambiguity or lack of information.
· Proven problem-solving and analytical skills with an ability to approach a problem logically and systematically.
· Ability to express complex technical and abstract concepts effectively both verbally and in writing.
· Ability to interact with all levels of managers and end-users in the organization.
· Ability to change planned direction on the fly and instantly re-calculate deliverable schedules and resourcing.
· Ability to provide statistical analysis on workforce data for a variety of uses.
· Ability to handle a large volume of ever changing task assignments with quick turnaround.
Integrity– Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.
Client Focus – Takes action with the clients, both internal and external, and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.
Results-Driven – Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.
Entrepreneurial Orientation – Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals.
Decisiveness – Makes well-informed, effective and timely decisions even when data is limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions; has the ability to make tough decisions.
Work is fast-paced and performed in an office environment with extensive contact with clients and employees. The industry we serve demands the highest level of confidentiality and professionalism in safeguarding client and project information. Highly effective Class Action & Claims Solutions and Corporate Services associates thrive on being in an environment that rewards the following critical success factors:
·Adaptability: Appropriately reacting to changing situations without a loss of effectiveness and enthusiasm for strategic initiatives and corporate goals.
·Analysis: Identifying problems and causes or analyzing how processes and procedures could be improved, collecting relevant information and identifying possible solutions.
·Attention to Detail: Appropriately completing all of the individual tasks accurately or according to workflow/process guidelines with an emphasis on reaching or exceeding quality standards.
·Creativity: Being inventive, imaginative and innovative.
·Development of Others: Providing the means for others to grow and develop personally and professionally within and across departments.
·Energy: Maintaining a fast, active pace in the normal course of a day.
· Flexibility: Going into situations without preconceived notions with a willingness to assess various options in order to determine a course of action.
· Integrity: Strict adherence to job-related standards, values or norms.
· Learning Ability: Understanding and applying new information.
· Listening: Hearing and comprehending verbal messages and confirming back what you hear.
· Team Player: Functioning as an active member of a group while maintaining focus on your individual contributions and responsibilities.
· Verbal & Written Communication: Effective oral, written and nonverbal expression without preparation.
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.
· Position requires no significant manual labor.
· Position does require moderate standing, sitting, carrying and walking.
· Position requires infrequent lifting, repetitive bending and/or moving.
· Position requires close vision, distant vision, peripheral vision, and depth perception.
· Position requires talking and listening to communications with clients and employees.
Comments: Once the candidate is out of training, they will be expected to cover a 9:30 AM to 6:00 PM PST schedule, Monday through Friday.
Job Types: Full-time, Contract
Pay: $21.00 – $22.00 per hour
- 8 hour shift
- Day shift
- Monday to Friday
- High school or equivalent (Preferred)
- Leadership: 1 year (Preferred)
- Fully Remote
To apply for this job please visit www.indeed.com.