Remote Customer Care Representative – Wine Concierge
Russell Tobin & Associates is currently seeking a Remote Customer Care Representative/Wine Concierge for our client, a rapidly growing and innovative company. Apply today for immediate consideration!
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Job: You will have the responsibility to drive engagement with new and previous customers to ensure a seamless customer experience and drive new sales in a contact center environment.
Location: 100% Remote
• Contact current members, past members and prospective customers by both telephone and email
• Create, manage and develop pipeline of leads who match target demographics
• Maintain contact with existing clients to make sure they are satisfied and request referrals
• Provide world class customer service on every call and email
• Use product knowledge to showcase solutions and retain memberships
• Create new customer relationships and ad hoc orders
• Create environment to upsell additional products where viable
• Data entry of customer engagements via database/CRM/other software to track progress
• Report weekly sales goals and objectives
• Previous outbound calling experience or call center experience
• Superior time management skills
• Excellent rapport building and listening skills
To apply for this job please visit www.russelltobin.com.