$16 an hour
Full Job Description
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them. Schedule and Compensation
Start Date : August 12, 2021
Schedule Eastern Standard Time
Training: 2:30PM – 11:00PM EST – Off Saturday/Sunday
Transition / Production: 2:30PM – 11:00PM – Off Sun/Tues
Top EASIEST Ways To Earn Extra Cash Online!
1. PaidViewpoint - I've earned over $495! And love the fast payout via Paypal.
2. ACOP - Get paid for your opinion! (USA, Canada, UK, Germany & France).
3. Easy Etsy Start Up - Start your own Etsy shop selling cute coffee mugs!
4. 1Q - Get paid .25 instantly into PayPal for EVERY text questions you answer!
Base Salary : $16 per hour, $33,280 annually (paid bi-weekly)
The Customer Contact Center is growing our Virtual workforce and we are looking for customer-centric, charismatic, talented individuals who thrive in a collaborative and challenging environment. Customer Service is committed to delivering an effortless, efficient and personalized customer experience.
It is Allstate's goal to support our customers how, when and where they want to be served. The Customer Contact Center provides service 24 hours a day, 7 days a week, 365 days a year. As a result, it is critical that all our team members can commit to a flexible work schedule that includes weekends and holidays. Schedules are subject to change due to business need. Evening and Saturday hours are required.
We have very targeted service and sales goals to drive excellence in our interaction with our customers to drive consistent customer satisfaction. Signing up new customers and servicing existing customers will be in scope for this position. The Customer Service Representative is an extension of our Allstate Agencies and Allstate.com.
In this role you will create an exceptional customer experience through handling inbound customer service calls and internal call transfers for cross sale opportunities, which contributes to improved customer satisfaction and retention. Allstate will support maintaining Insurance license to include continuing education requirements.
Support our Customers by delivering an effortless and personalized experience
Active listening, showing interest, compassion and displaying empathy for the customer.
Proactively identify and act on additional protection opportunities to promote policy growth and improve customer retention, applying effective selling and influencing techniques.
Demonstrate accuracy in processing changes to customer policies based on the information provided.
Ensure first call resolution and customer satisfaction on all transactions.
Answer customer inquiries that require an agent's license on coverages, limits and deductibles and review customer policies, discuss options and update customer policy records.
Work in a dynamic “virtual’ environment
Ensure internet service and connections are in working order at all times
Be proficient in multi-tasking on the computer, phone and chat rooms to support customer requests.
Be available, present and actively ready to receive calls without distractions Job Requirements
High School diploma or GED required, all education and experience will be considered
Minimum of 1 year customer service experience
Previous call center experience a plus
Flexibility with changes to business requirements (ie: shift and weekend work schedules)
Excellent listening and communication skills (both oral and written)
Intermediate to Advanced computer skills including keyboard proficiency
Strong ability to troubleshoot at home technical issues
Experience in work from home environment a plus
Bilingual are encouraged to apply
Prior Military are encouraged to apply Working Environment
We are committed to leveraging technology to enable home based work in combination with our traditional call centers. Qualified candidates will need a dedicated work space and must meet internet access standards for consideration. As a commitment to our customer and employee experience hardware is provided (computer and peripherals)
Standard Technical Requirements
Home Internet service must be stable.
50 Mbps Download and 5 Mbps upload internet service packages
Access to hardwire (plug-in) ethernet/network cable to your modem/router during your shift.
Wifi connection is not allowed
Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters and/or pods
Space for Desktop equipment and 2 monitors – Allstate will provide all equipment
Information Security requirements
Minimum Requirements – (summary, not all inclusive)
Established or Dedicated Work area at home, ensuring:
No one can see your screens, keyboards or Allstate documents
Area is located where no one can overhear your conversations
Free from potential hazards affecting equipment (e.g. pets, plants, water, etc.)
Workspace is not vulnerable to theft
Free from distractions
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
To apply for this job please visit www.indeed.com.