In keeping with applicable laws, successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Proof of vaccination must be presented by start date.
Job Description Summary
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy:
- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time: giving back to our communities is important to us
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career
We are looking for a talented individual…
To join our team as an ICS Support Specialist I! We are looking for individuals who want to make a mark in the energy-efficiency industry will find what they're seeking as a Customer Service Representative in Nashville, TN. CLEAResult is the leading energy efficiency company in North America. We help thousands of businesses and individuals reduce energy use and lower bills through the energy programs that we design, market, implement and measure. We’re a smart, fast, unified team dedicated to making a positive impact on the global energy landscape. As a Customer Service Representative, you will be responsible for delivering first contact resolution and positive interactions when connecting with program participants through phone calls (inbound and outbound), chat, emails, and mail. You will also complete data entry and validation to process incentives. Key markers for success in this role include your ability to communicate effectively, a strong passion for customer service, and a keen eye for detail. Proficient computer skills are a must.
Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind.
You’re a great fit if you can…
Be friendly, professional, and genuinely interested in fulfilling the needs of customers.
Uphold CLEAResult ideals and foster a high-energy, team-focused environment built on positive interactions.
Complete inbound and outbound calls to existing customers to address various customer-related needs. Examples may include: appointment scheduling, providing general program information, resolving customer complaints, and walking a customer through a rebate process.
Complete assigned outbound calls to retain customers or to make new offers to utility customers. Other outbound calls as needed.
Accurately document and update customer records in the correct computer system.
Key in data from submitted forms and validate data against databases.
Follow process flows, scripting, FAQs, and procedural documents to ensure accurate information is provided. Become an SME in the programs you support.
Maintain high performance in all KPIs for your programs. Examples may include: conversion rates, average handle times, total calls handled, quality scores, schedule adherence, and a number of rebates processed.
Maintain high levels of confidentiality.
Offer process improvement suggestions to improve the customer experience.
Various administrative duties as assigned.
Exciting candidates have…
Experience in customer service is preferred. Never worked in a contact center? We can teach you!
Strong computer skills including basic experience in Microsoft products and an ability to navigate in multiple systems at once.
High School Diploma or GED required
Additional Job Description
Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
Equal Opportunity Employer
As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.
The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.
Job Type: Full-time
Pay: $16.00 per hour
- 8 hour shift
Work Location: Remote
To apply for this job please visit www.indeed.com.
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