LiveOps Jobs [Hiring for Work at Home Openings ]

“LiveOps jobs are absolutely worth looking into if you want to work from home.”

Hiring Push to Fill LiveOps Job Openings (That Let You Work at Home!)

I wanted to take the time to post this because I know there are many, many really needing a flexible work at home job heading into the holiday season. Heck… any time of year really is a great reason to snag a work at home job, am I right?

So here we have over 5,000 customer service rep job openings and I know that sounds like a lot — but trust me, these will be gone before we know it and that's exactly why I wanted to stop everything I was doing to get the word out.

The company is LiveOps, and they have been around for a long time. They have over 20,000 independent contractors working for them already! So – they are certainly no stranger to the virtual work world. In fact, they are the global leader in cloud contact centers. LiveOps jobs have been a staple in the work at home world for several years now when I've been researching jobs leads.

The LiveOps Jobs They Are Trying to Fill

Let's start first with the most asked question… are these phone jobs? Yes. They may have a sprinkling of chat jobs, but I'm gonna pretty confidently say that 99% of the positions are phone jobs. Now, don't cringe. Because there is variety. LiveOps handles calls for inbound sales, roadside assistance, healthcare, insurance claims and life insurance sales. So those of you that hate the thought of being “tech support” for mobile phones companies and cable companies, here is a chance to do something different.

You're not alone either – LiveOps had a 40% growth in independent contractors in 2014. Yeah -letting people work at home is cool and cost-effective and many companies are finally catching on!

Pay and Hours for These LiveOps Jobs?

LiveOps hires both full time and part-time. You come on as an independent contractor, NOT an employee. Meaning, you need to be responsible for your own taxes and there are no benefits. BUT — it's not all bad news. Hours are flexible. FLEXIBLE. Many of you tell me you need work that is flexible. Well, here ya go. Now, you will have to work in at least 30-minute blocks from what I can tell. No little hops of 15 minutes here and there.

Earnings, for the most part, are 0.25 cents per minute. Just snagging a few bits of info from their site, I grabbed the following:

Call Center – Work From Home – Roadside Assistance

Earning Potential

Independent agents earn money for time spent talking on the phone and may also receive performance-based pay, or incentives. The talk-time rate is $0.25 cents per minute of talk time.

Hours

Calls typically come in 7 days a week between 8 am and 11 pm eastern time. These hours are subject to change based on the client's needs.

Independent agents make their own schedule by self-scheduling to take calls in 30-minute blocks. Independent agents can self-schedule to commit to specified time blocks that work best for them. The client requires independent roadside assistance agents to self-schedule a minimum of twenty 30-minute blocks per week or eighty 30-minute blocks per month.

Call Center – Inbound Sales – Work From Home

Earning Potential

Independent agents earn money for time spent talking on the phone and may also receive performance-based pay, commissions, or incentives. Some of our clients pay a talk-time rate, generally, $0.20 or $0.25 cents per minute of talk time, many offer per order payment incentives (POP’s), and some programs pay entirely on commission. Many clients offer sales incentives that can allow high-performing agents to dramatically increase revenue for their home business.

Hours

Calls are available 7 days a week, 24 hours a day. Peak call volume occurs Saturday and Sunday between 4:00 AM and 3:00 PM EST.

Independent agents make their own schedule by self-scheduling to take calls in 30-minute blocks. Independent agents can self-schedule to commit to specified time blocks that work best for them.

Call Center – Work From Home – Insurance Claims

Earning Potential for LiveOps Jobs

Independent agents earn money for time spent talking on the phone and may also receive performance-based pay, or incentives. The talk-time rate is $0.25 cents per minute of talk time.

Hours

Calls typically come in weekdays between 9 am and 6 pm eastern time. The hours available can be expanded when catastrophic events occur such as floods, severe storms, or hurricanes. If your business is not available to provide services during these hours, please do not submit an application.

Life Insurance Sales – Work From Home Call Center

Earning Potential

Independent agents earn money for time spent talking on the phone and may also receive performance-based pay, commissions, or incentives.The talk-time rate for remote insurance sales agents is $0.30 cents per minute of talk time plus a payment on performance for applications with payment. Life insurance sales agents typically invoice $16 to $18 per hour, while top performing agents generate a range of $22 to 24 per hour with no earning caps or limits.

Hours

Calls are available 7 days a week, 24 hours a day. Peak call volume occurs 11am-7pm EST, including weekends.

That gives you a good idea of the hours and pay. As well — for each position, they give you a description of what the calls will be like that you're answering. So you're not just left wondering, “what am I getting myself into?”

What Equipment Do I Need?

This biggy here, according to the LiveOps site:

Your work-from-home business will need a dedicated landline telephone that is SEPARATE from any home phone line you use for personal calls. This dedicated landline telephone should only be used for providing services to LiveOps clients.

Yeah — that kinds sucks. But, can be expected really. Most companies don't like VoIP or cellphones. Many want a landline. A dedicated landline, that's another level, but not unheard of or hard to set up.

You can check the site even more specifics on this. They are good about going into detail on everything. You'll need a headset of course too. This needs to be corded and plug directly into your corded phone.

Computer Requirements

Your work-from-home business will need a personal desktop computer or laptop that meets the following requirements and is connected to the internet via a cable connected to your DSL or Cable Modem (NO wireless connectivity):

– Processor – 1 GHz Intel Pentium P4 processor or better
– Memory – minimum of 1 GB of RAM Memory
– Operating System – must be one of the following: Windows Vista Professional Edition, Windows 7, Windows 8
(Please note that Windows 10 is not compatible with the LiveOps system)
– Browser – Internet Explorer 11, Firefox (latest version)
– Java – must be Java 7.75 or 8.4
– Monitor – must be capable of displaying at least 1024 X 768 pixels
– Sound – must have a sound card installed and be equipped with speakers or headphones. Sound cards are often included in computers and are needed to allow you to hear audio.
– USB Headset – a headset that plugs into your computer for use during conference calls and/or certification sessions is optional.
– Printer – a printer is optional

Should You Go For It?

I've never personally worked for LiveOps – so I can't speak from experience. I can say that they have a huge workforce and it's getting even bigger, so that's certainly a positive indicator. I don't know what their attrition rate is or how big of a revolving door is going on. Of course, I always invite comments below – so if you've worked there, feel free to share. I do see some comments on Glassdoor here as well.

If you're new to customer service and wanting a starting place, I think this would be a good chance to get your feet wet. As well, the experienced might like the change of pace, pay and flexibility as compared to where they currently work. I hate that there aren't any benefits to speak of — but the perk of working at home can be considered a benefit for many.

Here is the link to apply for the current virtual opportunities at LiveOps