06.21.09
Customer Service – Call Center – Work from Home
FULL-TIME: Production pay rate – $9 hour
EXPERIENCE
* Minimum 1 year of customer care experience required
* Previous call center experience desired
* Work from home experience desired
* Knowledge of wireless companies desired
* Candidates currently working for another cell phone provider, will not be eligible for hire at this time.
REQUIRED SKILLS
* Collections experience required
* Proactive problem solving skills and the use of empowerment to resolve customer issues
* Ability to ask for payment and negotiate payment schedule
* Ability to empathize and establish positive rapport with customer
* Excellent listening skills
* Excellent customer service, interpersonal, and communication skills
* Excellent verbal and written communication including grammar and voice quality
* Ability to learn via live instructor lead phone/conference call
* Excellent attention to detail
* Ability to multi-task in a fast-paced and changing environment
* Good typing, data entry, and spelling skills
